ABOUT US

MP Telecom


Introduction

27/05/2013 13:26

Introduction

Through our ceaseless dedication and innovation, we deliver excellent customer experience

Minh Phuc Co., Ltd (MP Telecom) is the leading provider of Contact Center technology, Outsourcing Service and Business Process Outsourcing (BPO) in Vietnam. Since incorporation in 2002, MP Telecom has been dedicating efforts to putting Vietnam on the international BPO industry map. With more than 2,000 staffs nationwide, MP Telecom is located in 3 biggest economic regional centers including Ha Noi, Ho Chi Minh City and Danang. MP Telecom is the first Vietnamese Contact Center company in Vietnam certified with ISO 9001-2008.

Vision

We try to become the leading provider of Contact Center solutions and BPO services in Vietnam based on an excellent combination of business design, process, people and technology. Our success results from bringing real values to customers and helping them to full advantage of new business opportunity.

Mission

Through our ceaseless dedication and innovation, we deliver excellent customer experience. That’s how we create opportunity, development and values for our employees, shareholders and community.

Quality Philosophy

With the slogan “Respect for Success”, MP Telecom engages:

- Respect our customers to provide them with true values as committed

- Respect our company to build it as a common home

- Respect our colleagues for the united strength

- Respect the ISO 9001 system for sustainable development

Logo & Slogan

- Logo: MP Telecom’s logo is formed by the bright halo of a star flashed in the blue sky, symbolizing the success. That star is the bright orange letters "MP". The slogan "Respect for Success" is running under the logo as the foundation for the star of MP Telecom shining. Dark blue represents the night, orange represents the day. MP Telecom’s logo shows non-stop movement during day and night of our people who are working hard to bring the respect for customers. Dark blue also symbolizes alertness and lucid. Orange represents enthusiasm and excitement. MP Telecom’s people need a passionate heart and a sober head to succeed in work and in life.

- Slogan: With the brand philosophy of "Respect for Success", MP Telecom is committed to bringing customers the best service quality with a central value of "Respect". The brand philosophy of "Respect for Success" also features the main business sector of our company as customer service in which respect for customers is the core value. The brand philosophy of "Respect for Success" permeates the human spirit of each person in our company. The culture of "Respect" is reflected in every thought and act as a guide leading to success.

 


Tags: mp telecom minh phuc call agents call center communication Contact Center customer care customer services


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